Roofing FAQ

Everything You Need to Know About Roofing in Central Texas

Get expert answers to common roofing questions from HAAG-certified professionals. From hail damage to insurance claims, we've got you covered.

Quick Answers to Common Questions

Get instant answers to the questions we hear most often

Your Cost

Often just your deductible with insurance

Timeline

2-5 days for replacement

Warranty

Lifetime workmanship

Insurance

We handle claims

Storm Damage & Hail Questions

How do I know if my roof has hail damage?
Hail damage is often invisible to the untrained eye. Common signs include:
  • Granule loss on asphalt shingles
  • Bruised or cracked shingles
  • Damaged flashing or vents
  • Dented gutters and downspouts
  • Cracked skylights or windows
Our free 47-point inspection identifies all damage types and provides documentation for insurance claims.
How long do I have to file a storm damage insurance claim?
Texas law requires storm damage claims to be filed within 1 year of the event. However, for best results:
  • File within 2-4 weeks of the storm
  • Document damage immediately with photos
  • Get a professional inspection right away
Waiting more than 6 months significantly reduces approval rates.
What if my insurance claim is denied?
If your claim is denied, you have the right to appeal. We help with appeals by:
  • Providing additional documentation
  • Presenting during appeal hearings
  • Working with public adjusters if needed
Most denied claims can be successfully appealed with proper evidence.

Cost & Pricing Questions

How much will my roof replacement actually cost me?

With insurance: Often just your deductible. If your roof has storm damage, your insurance typically covers the full replacement cost minus your deductible.

We advocate on your behalf to ensure your insurance company pays you correctly based on accurate measurements and industry-standard pricing.

Without insurance, costs vary by home size and materials—use our free roofing calculator for an estimate.

How is pricing determined for roof replacement?

Pricing is based on accurate measurements and industry-standard rates set by third-party software (like Xactimate) that insurance companies also use.

This ensures fair, transparent pricing that matches what insurance adjusters see. We use:

  • Satellite and drone measurements for accuracy
  • Industry-standard material and labor rates
  • Code-required upgrades and local requirements

We don't set arbitrary prices—the scope of work determines the cost.

How do you help with insurance claims?

We make sure insurance pays you correctly. Many homeowners leave money on the table because adjusters miss damage or underprice repairs.

Our HAAG-certified team:

  • Documents all damage thoroughly with photos and measurements
  • Meets with adjusters to ensure nothing is missed
  • Provides detailed estimates that match industry standards
  • Appeals underpaid or denied claims on your behalf

You shouldn't pay more than your deductible for covered storm damage.

What payment options do you offer?
We offer flexible payment options:
  • Insurance claim payments (most common)
  • 0% interest financing (12-18 months)
  • Flexible payment plans
  • Cash payment options
We work with you to find the best option for your situation.

Process & Timeline Questions

How long does a roof replacement take?
Timeline depends on roof size and weather:
  • Small repairs: 1-2 days
  • Complete replacement: 2-5 days
  • Large commercial roofs: 1-2 weeks
We use protective measures to minimize disruption and work efficiently to meet your timeline.
Do you handle permits and inspections?
Yes, we handle all permitting and inspections:
  • Obtain necessary permits
  • Schedule city inspections
  • Ensure code compliance
  • Coordinate with HOA if applicable
All work meets or exceeds local building codes and regulations.
What about cleanup and debris removal?
We handle complete cleanup and debris removal:
  • Daily cleanup during project
  • Professional debris disposal
  • Recycling of materials when possible
  • Restoration of landscaping
Your property is left cleaner than when we arrived.

Materials & Quality Questions

What roofing materials do you recommend for Central Texas?
For Central Texas hail-prone climate, we recommend:
  • GAF Architectural Shingles: Impact-resistant, 30-50 year warranty
  • Metal Roofing: Excellent hail resistance, energy efficient
  • Tile Roofing: Durable and aesthetic, fire-resistant
All materials are chosen for Central Texas weather patterns and hail resistance.
What warranties do you provide?
We provide comprehensive warranties:
  • Lifetime Workmanship Warranty: Covers installation defects
  • Manufacturer Warranties: 30-50 years on materials
  • GAF Golden Pledge: Enhanced protection program
  • Storm Damage Protection: Additional coverage for hail
GAF Master Elite certification ensures top-quality work and warranty backing.
What certifications and training do your roofers have?
Our team has advanced certifications:
  • HAAG Certified: Top 3% of inspectors nationally
  • GAF Master Elite: Premium manufacturer certification
  • Licensed General Contractors: Fully licensed and insured
  • Ongoing Training: Regular safety and technique updates
We invest in training to provide the highest quality service.
When you install my roof, what about extra shingles? Should I keep them?
We always leave a bundle of extra shingles with you after installation. Keep them in a dry place—they're useful for minor repairs down the road. We also keep detailed records of your roof's materials, so if you need more in the future, we can source matching shingles for you.
What if I just need a roof repair? Will you have what's needed to make it look the same?
Yes! We maintain detailed records of every roof we install, including the exact shingle type, color, and manufacturer. For repairs, we source matching materials so the repair blends seamlessly with your existing roof. If your roof was installed by another company, we'll do our best to find the closest match available.

HAAG Certification Questions

What is HAAG certification and why does it matter?

Think of HAAG certification like the difference between a board-certified specialist and someone who learned from YouTube. Both might spot obvious problems, but only the certified expert catches hidden issues that matter most.

HAAG Engineering has been the authority on forensic roof investigation since 1924. When insurance companies, attorneys, or manufacturers need expert opinions on roof damage, they call HAAG. Our inspectors are trained by these same forensic engineers.

Only 3% of roofing inspectors nationwide hold HAAG certification because it requires significant investment—multi-day intensive training, rigorous forensic exams, and ongoing continuing education.

How does HAAG certification help my insurance claim?

HAAG-certified inspectors are trained using the same damage assessment methodology that insurance companies use. This means:

  • Our documentation speaks their language
  • Our findings match their standards
  • Our reports contain exactly what adjusters need to process your claim efficiently
  • Our credentials carry weight when we advocate for your claim
What makes HAAG certification difficult to achieve?
HAAG certification requires significant investment:
  • Multi-day intensive training programs
  • Rigorous forensic inspection exams
  • Ongoing continuing education requirements
  • Investment of several thousand dollars

We pursued it because Central Texas homeowners deal with frequent hail storms, and we believe they deserve inspectors trained to the highest standard.

Does every Hive inspector have HAAG certification?
Yes. HAAG certification is our standard, not a premium option. Every roof inspection we perform is conducted by a HAAG-certified inspector. This ensures you get a forensic-level assessment that finds damage others miss.
How can I verify someone is HAAG certified?
HAAG Engineering maintains a certification database. Any legitimate HAAG-certified inspector should be able to provide their certification number, which can be verified directly with HAAG Engineering. Don't hesitate to ask—reputable inspectors are proud of their credentials.

Service Area Questions

What areas do you serve?
We serve all of Central Texas, from San Antonio to Waco, Kerrville and Fredericksburg, west Houston (Katy & Sugar Land), and up to Bryan and College Station. Our service area includes:

Austin Metro

  • Austin
  • Round Rock
  • Georgetown
  • Pflugerville
  • Cedar Park
  • Leander
  • Lakeway
  • Dripping Springs

Major Cities

  • San Antonio
  • Waco
  • Bryan
  • College Station
  • Katy
  • Sugar Land
  • West Houston

Hill Country

  • Kerrville
  • Fredericksburg
  • Bee Cave
  • West Lake Hills
  • Lago Vista
  • Spicewood

Don't see your city? We likely serve your area - call us at (512) 862-1164 to confirm!

Do you offer emergency storm damage service?
Yes, we provide 24/7 emergency response for:
  • Active leaks during storms
  • Fallen debris on roof
  • Wind damage assessment
  • Temporary repairs to prevent further damage
Call (512) 862-1164 for immediate assistance during business hours, or leave a message for urgent after-hours needs.

Still Have Questions?

Our HAAG-certified team is here to help. Get personalized answers to your specific situation.

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