From Storm Damage to Full Restoration
Our comprehensive 13-step process ensures you get the best possible outcome from your storm damage claim. We're with you every step of the way—and beyond. Most contractors disappear after the job. We continue to care for your roof with annual checkups and lifetime warranty support.
The Insurance Claim Journey
From inspection to relaxation—here's what the core 11 steps look like at a glance.
Inspect
Licensed contractor inspects your roof for damage
File Claim
We help you file with your insurance company
Schedule Adjuster
Set up inspection with insurance adjuster
Review Estimate
Review the insurance company's assessment
Choose Contractor
Select Hive as your licensed contractor
Pay Deductible
Your only out-of-pocket cost
Schedule Repairs
We coordinate timing that works for you
First Payment
Use insurance check to pay contractor
Complete Repairs
Expert crew completes all work
Final Inspection
Review completed work together
Relax
Enjoy your restored home worry-free
Inspect
Licensed contractor inspects your roof for damage
File Claim
We help you file with your insurance company
Schedule Adjuster
Set up inspection with insurance adjuster
Review Estimate
Review the insurance company's assessment
Choose Contractor
Select Hive as your licensed contractor
Pay Deductible
Your only out-of-pocket cost
Schedule Repairs
We coordinate timing that works for you
First Payment
Use insurance check to pay contractor
Complete Repairs
Expert crew completes all work
Final Inspection
Review completed work together
Relax
Enjoy your restored home worry-free
Inspect
Licensed contractor inspects your roof for damage
File Claim
We help you file with your insurance company
Schedule Adjuster
Set up inspection with insurance adjuster
Review Estimate
Review the insurance company's assessment
Choose Contractor
Select Hive as your licensed contractor
Pay Deductible
Your only out-of-pocket cost
Schedule Repairs
We coordinate timing that works for you
First Payment
Use insurance check to pay contractor
Complete Repairs
Expert crew completes all work
Final Inspection
Review completed work together
Relax
Enjoy your restored home worry-free
The Complete 13-Step Hive Process
We've perfected this process to maximize your insurance claim while minimizing your stress. Click any step for details.
1HAAG-Certified Inspection
Our forensic inspectors find damage others miss and document it for insurance.
HAAG-Certified Inspection
Our forensic inspectors find damage others miss and document it for insurance.
Our HAAG-certified inspectors perform a comprehensive 47-point forensic inspection. This training—held by only 3% of inspectors nationwide—means we find hidden damage and create documentation insurance companies trust.
2File a Claim
Contact your insurance company to file a claim.
File a Claim
Contact your insurance company to file a claim.
We guide you through the claims process, help you gather documentation, and ensure you file within the required timeframe.
3Meet the Adjuster
Our HAAG-certified inspector advocates for you during the adjuster's visit.
Meet the Adjuster
Our HAAG-certified inspector advocates for you during the adjuster's visit.
We attend the insurance adjuster's inspection with you. Our HAAG credentials carry weight—adjusters know our documentation follows their methodology, which helps ensure all damage is properly valued.
4Choose Contractor
Review the estimate from your insurance company with you.
Choose Contractor
Review the estimate from your insurance company with you.
We explain the insurance estimate in detail and help you select materials and colors for your new roof.
5Pay Deductible
Pay your deductible - required by Texas law.
Pay Deductible
Pay your deductible - required by Texas law.
You pay only your insurance deductible. We offer flexible payment plans if needed.
6Schedule Work
We schedule the crew and prepare for installation.
Schedule Work
We schedule the crew and prepare for installation.
We coordinate with your schedule and weather conditions to plan the most convenient installation time.
7Receive First Check
Receive your first insurance payment.
Receive First Check
Receive your first insurance payment.
Insurance sends the first payment check, which you endorse and we collect for materials and initial work.
8Complete Roof
Roof installation day - typically 7am to 7pm.
Complete Roof
Roof installation day - typically 7am to 7pm.
Our experienced crew completes your roof replacement in one day, weather permitting.
9Final Inspection
We inspect the work and ensure everything meets our standards.
Final Inspection
We inspect the work and ensure everything meets our standards.
We perform a final walkthrough with you to ensure complete satisfaction with the work.
10Receive Final Payment
Receive the final insurance check.
Receive Final Payment
Receive the final insurance check.
Insurance sends the final payment, which completes the project funding.
11Relax
Enjoy your newly protected home!
Relax
Enjoy your newly protected home!
Your home is fully restored and protected. We remain available for any future needs.
12Annual Maintenance Checkup
One year later, we proactively reach out to inspect your roof.
Annual Maintenance Checkup
One year later, we proactively reach out to inspect your roof.
Unlike most contractors who disappear after installation, we contact you one year after your roof installation to perform a comprehensive inspection. We catch any issues early and ensure everything is still in perfect condition. This is proactive care, not reactive service.
13Lifetime Warranty Support
Ongoing protection with our lifetime workmanship warranty.
Lifetime Warranty Support
Ongoing protection with our lifetime workmanship warranty.
Our commitment doesn't end at installation. Every Hive roof comes with a lifetime workmanship warranty. We stand behind our work forever, providing ongoing support, maintenance recommendations, and peace of mind. This is what 'going above and beyond' truly means.
We Don't Disappear After Installation
Most roofing contractors finish the job and you never hear from them again. That's not how we operate at Hive.
Annual Maintenance Checkups
One year after your installation, we proactively reach out to schedule a comprehensive roof inspection. We don't wait for you to call us—we check in on you. This allows us to catch any potential issues early and ensure your roof continues to perform perfectly.
Lifetime Warranty Support
Every Hive installation comes with a lifetime workmanship warranty. We stand behind our work forever. If any issues arise related to our installation, we're here to fix it—no questions asked. This isn't just a warranty; it's our commitment to your peace of mind for as long as you own your home.
This is what "going above and beyond" means.
We're not just contractors—we're your long-term partners in protecting your home.
Why Our Process Works
We've helped hundreds of homeowners navigate the claims process successfully.
Maximize Your Claim
HAAG-certified inspectors ensure all damage is documented
Minimize Costs
You only pay your deductible. We handle the rest.
Quality Workmanship
Licensed contractors with years of experience
Ongoing Support
Lifetime workmanship warranties included
Questions About the Process?
Check out our FAQ section for answers to common questions about insurance claims, timelines, and what to expect.